Benefits Coordinator – Tulsa

Triad Eye Institute is seeking a dependable, detail-oriented Benefits Coordinator to join our Front Desk team. This position supports an efficient patient billing and scheduling process by verifying insurance eligibility and benefits, obtaining prior authorizations, resolving insurance-related issues, and maintaining accurate patient information.

The ideal candidate will possess strong organizational and follow-up skills, work well both independently and as part of a team, and be comfortable managing multiple priorities in a fast-paced healthcare environment.

Essential Responsibilities

• Maintain accurate patient demographic and insurance information in the practice management and electronic medical record systems.
• Verify insurance eligibility and benefits for upcoming clinic visits, procedures, and surgeries using carrier websites or direct communication with insurance companies.
• Review patient deductibles, copayments, coinsurance, and other benefit information.
• Complete required benefits forms and upload them to the patient’s electronic medical record.
• Obtain prior authorizations for patient visits, in-office procedures, diagnostic services, and surgeries when required.
• Obtain necessary approvals for emergency services involving HMO and PPO plans, whether contracted or noncontracted.
• Enter insurance referrals and authorization information accurately and promptly.
• Follow up on pending authorizations, benefit questions, and accounts requiring additional research or evaluation.
• Communicate with front desk and scheduling staff regarding insurance verification issues, missing information, and scheduling errors.
• Work closely with reception staff to ensure patient insurance information is current and accurate.
• Assist team members with navigating insurance carrier websites and completing eligibility verification.
• Help resolve insurance and billing issues that may delay patient care or claim processing.
• Provide front office assistance as time and workload permit.
• Perform other job-related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• At least one year of relevant experience in medical billing, insurance verification, benefits coordination, or prior authorizations preferred.
• Experience working in a medical office or healthcare environment preferred.
• Proficiency with computers, practice management systems, electronic medical records, insurance carrier websites, and related software applications.

Required Skills and Abilities

• Knowledge of general administrative and clerical procedures.
• Understanding of medical insurance eligibility, benefits, referrals, and prior-authorization processes.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Excellent follow-up and problem-solving abilities.
• Ability to manage multiple responsibilities and deadlines simultaneously.
• Ability to work independently while contributing to a collaborative team environment.
• Ability to maintain patient confidentiality and handle sensitive information professionally.
• Dependable attendance and a commitment to providing excellent patient service.

Physical Requirements

The physical requirements of this position may include:

• Prolonged periods of sitting and working at a computer.
• Regular use of a telephone, computer, and other office equipment.
• Frequent bending, reaching, and repetitive hand movements.
• Periods of standing, walking, and squatting.
• Occasional pushing, pulling, or moving of files and office equipment.
• Ability to lift up to 25 pounds.
• Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Employment Opportunity

Triad Eye Institute is an equal opportunity employer. Employment decisions are made without regard to race, color, creed, religion, national origin, sex, marital status, familial status, disability, genetic information, sexual orientation, age, or any other status protected by applicable federal, state, or local law.