Lead Ophthalmic Technician – Tulsa Location

Description

The Lead Ophthalmic Technician serves as a senior clinical resource and provides day-to-day guidance and support to the ophthalmic technician team. This position works closely with physicians, clinic management, and staff to promote efficient clinic flow, high-quality patient care, and consistent clinical standards.

The Lead Ophthalmic Technician is expected to lead by example, provide hands-on support to the clinical team, assist with training and development, and help identify and resolve workflow or patient-care concerns. This is a working lead position that maintains regular ophthalmic technician responsibilities while providing additional leadership and coordination for the clinical team.

Responsibilities

• Provides day-to-day guidance, support, and direction to ophthalmic technicians while maintaining an active role in patient care.
• Assists with coordinating daily technician assignments and clinic flow to ensure physicians and patients are supported efficiently.
• Works closely with clinic management to identify staffing, workflow, scheduling, and operational needs.
• Serves as a clinical resource for ophthalmic technicians and assists staff with questions regarding procedures, testing, equipment, and physician protocols.
• Assists with the orientation, training, and ongoing development of new and existing ophthalmic technicians.
• Provides coaching and feedback to technicians regarding clinical skills, productivity, teamwork, professionalism, patient experience, and adherence to established policies and procedures.
• Communicates employee performance or conduct concerns to clinic management and assists with follow-up when requested.
• Helps promote accountability and consistency in clinical processes, physician preferences, documentation, and patient care standards.
• Maintains strong clinical knowledge and technical expertise, including obtaining and recording patient histories, performing ophthalmic testing, assisting physicians with patient care, and assisting with minor outpatient procedures.
• Maintains proficiency in the operation and proper use of ophthalmic testing equipment.
• Assists with resolving physician and patient concerns related to clinic flow, technical quality, scheduling, communication, and customer service.
• Monitors clinic workflow throughout the day and assists with adjustments necessary to maintain efficient patient flow.
• Promotes effective communication and teamwork among technicians, physicians, front office staff, and clinic management.
• Helps ensure clinical areas are properly stocked, organized, clean, and prepared for patient care.
• Supports compliance with patient confidentiality requirements, OSHA standards, infection control procedures, and other applicable policies and regulations.
• Participates in staff meetings, training, and other clinic initiatives as requested.
• Maintains required licenses and certifications as determined by management.
• Travels to satellite locations and other clinic sites as necessary to support staffing, training, and operational needs.
• Performs other duties as assigned.

What Are We Looking for in Our Next New Hire?

• Minimum of one year of ophthalmic technician experience; previous lead, training, or supervisory experience preferred.
• COA or COT certification through JCAHPO preferred, or an equivalent level of ophthalmic or medical training and experience.
• Strong clinical ophthalmic skills and knowledge of ophthalmic testing, terminology, procedures, and equipment.
• Demonstrated ability to lead by example and provide positive guidance and support to team members.
• Strong interpersonal, organizational, communication, leadership, and patient service skills.
• Ability to provide constructive feedback and assist with training and development of clinical staff.
• High level of professional integrity and ability to appropriately handle sensitive and confidential information.
• Ability to communicate effectively with physicians, management, employees, and patients with professionalism, poise, tact, and diplomacy.
• Ability to prioritize responsibilities and work independently in a fast-paced, dynamic clinical environment.
• Knowledge of medical office operations, patient confidentiality requirements, OSHA standards, infection control practices, and clinical workflow.
• Dependable, flexible, team-oriented, and willing to assist wherever needed to support physicians, patients, and the clinical team.

Benefits

We offer a competitive compensation and benefits package, including:

• Competitive pay
• Health insurance
• Highly competitive PTO
• 401(k) with a 4% employer match
• Life and disability insurance
• Employee discounts

Equal Opportunity Employer

Triad Eye Institute is an equal employment opportunity employer and complies with all applicable laws relating to discrimination against qualified applicants or employees in hiring or in any decision affecting job status, pay, or any other terms and conditions of employment based on race, color, creed, religion, national origin, sex, marital status, familial status, disability, genetic information, sexual orientation, age, or other applicable protected classes.