Check-In Receptionist – Fayetteville Location
Description
This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.
Education and Experience
- High school diploma or equivalent
- Two years minimum experience in medical practice
Essential Skills and Abilities
- Excellent customer service and communication skills
- Ability to work as a team member
- Management of multiple tasks simultaneously
- Motivation to succeed
- Empathetic personality giving attention to patient’s needs and concerns
- Working knowledge of Excel
- Strong organization with attention to detail
- Respectful treatment of patients and co-workers
Responsibilities
- Patient Check-In
- Checks patients in, greeting everyone in a pleasant and professional manner
- Tracks patients in the reception area and communicate with them, as needed
- Evaluates chart data to verify all information has been received, completed, and signatures obtained
- Photocopies patient’s insurance card
- Ensures that proper authorization or referral is collected from the patient
- Assists patients in obtaining authorization or referrals that have not been received by the practice
- Enters all new patient demographic information into the computer
- Places charts in bin for specific physician or technician
- Marks arrival time of patients in office and make sure that patients are seen on time
Administrative
- Places telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment
- Places telephone calls to no-show appointments; reschedules as needed
- Provides back-up support on telephones
- Inspects reception room for neatness
- Performs other duties as required
- Assists other front office personnel as needed
