Front Desk Team Member – Tulsa Location
Triad Eye Institute is dedicated to providing exceptional patient care through advanced technology, outstanding service, and compassionate support. Our Front Desk Team Members play a vital role in creating a positive patient experience by serving as a key point of contact for patients, providers, and administrative teams. This position is essential in ensuring smooth day-to-day office operations while delivering friendly, efficient, and professional service to every patient.
Description
The Front Desk Team Member serves as the communication link between patients, providers, clinical staff, insurance companies, and the billing department. Responsibilities include greeting and assisting patients, verifying insurance coverage, obtaining authorizations, scheduling appointments, managing phone communications, maintaining patient records, and supporting efficient patient flow throughout the clinic. This role requires strong organizational skills, attention to detail, and a commitment to excellent customer service.
What we Offer
- Competitive hourly pay based on experience
- Paid holidays and paid time off
- Comprehensive benefits package including medical, dental, vision, and 401(k)
- Opportunities for professional growth and advancement
- Supportive team-oriented work environment
Essential Responsibilities
- Welcome patients in a professional and friendly manner while providing excellent customer service
- Answer incoming calls, schedule appointments, and assist with patient communications and recalls
- Respond to patient questions regarding services, billing, office policies, and procedures
- Prepare patient charts and verify insurance and demographic information prior to appointments
- Process patient check-in and check-out efficiently and accurately
- Collect and post payments, verify documentation, and assist with insurance and referral processes
- Maintain accurate patient records within the electronic health record system
- Perform daily operational tasks, including balancing cash drawers, processing deposits, and completing required reports
- Monitor patient flow throughout the office and communicate delays appropriately
- Maintain a clean, organized, and welcoming office environment
- Perform additional duties as assigned by providers or leadership
- Respectful treatment of patients and co-workers
Responsibilities
- Patient Check-In
- Checks patients in, greeting everyone in a pleasant and professional manner
- Tracks patients in the reception area and communicate with them, as needed
- Evaluates chart data to verify all information has been received, completed, and signatures obtained
- Photocopies patient’s insurance card
- Ensures that proper authorization or referral is collected from the patient
- Assists patients in obtaining authorization or referrals that have not been received by the practice
- Enters all new patient demographic information into the computer
- Places charts in bin for specific physician or technician
- Marks arrival time of patients in office and make sure that patients are seen on time
Physical Requirements & Work Environment:
- Ability to stand, walk, bend, type, and perform repetitive hand movements throughout the workday
- Ability to lift up to 15 pounds regularly
- Visual and verbal acuity necessary for detailed administrative and patient communication tasks
- Professional medical office environment requiring strong interpersonal and multitasking skills
