Ophthalmic Technician Manager
Description
The Ophthalmic Technician Manager independently provides overall direction and coordination to a team of ophthalmic technicians while serving as liaison with all levels of administration, physicians, patients and outside organizations to coordinate clinic business, accomplish directives and to facilitate resolution of problems.
Requirements
- Develops, recommends, implements and maintains an overall organizational technician structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs.
- Oversees the day-to-day operations, clinic flow and ultimate performance of technicians. Partners with clinic management to plan, manage and communicate operational changes.
- Manages all aspects of technician operations while controlling labor costs and clinic expenses. Maintains functional knowledge of staff responsibilities.
- Provides management and coaching in areas such as but not limited to hiring, training, supervising, employee engagement, performance management, and setting expectations, scheduling, and approving payroll. Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, in order to address violations of policy and/or poor behavior or performance.
- Maintains clinical knowledge and technical expertise including but not limited to obtaining and recording patient history; assisting physicians in providing care and testing; ability to assist in minor outpatient procedures; ability to perform various forms of testing and use of related equipment.
- Manages and addresses physician and patient complaints and issues regarding operations, technical quality, scheduling, performance concerns, and/or customer service.
- Maintains awareness of long and short term goals of the clinic(s), incorporating them in the overall administrative direction and coordination of services provided and in recognizing opportunities for enhancement of services.
- Contributes to the establishment, implementation and evaluation of short and long range goals, objectives, strategies plans, policies, procedures and guidelines.
- Maintains licenses and certifications as determined by management and where appropriate.
- Travel to satellite locations and clinic sites may be necessary to perform job duties.
What are we looking for in our next new hire?
- A minimum of 1 year in a supervisory or related administrative experience.
- Prefer COA or COT certified through JCAHCPO or equivalent level of medical training.
- Strong interpersonal, organizational, communication, leadership and customer service skills.
- Demonstrate a high level of professional integrity and interpersonal skills to handle sensitive and confidential situations.
- Ability to interact, communicate, and follow-up with individuals at all levels of the organization in a timely manner with poise, tact and diplomacy.
- Strong organizational, communication, leadership and patient experience skills.
- Ability to work independently in a fast-paced, dynamic environment.
- Knowledge of medical office operations and systems; familiar with guidelines regarding patient confidentiality issues, OSHA, Joint Commission, customer service, and knowledge regarding the clinical operations and needs of a medical facility.
- Excellent pay, Health Insurance, highly competitive PTO, 401K with a 4% employer match, life and disability insurance and employee discounts.
To Apply
Please submit your resume and cover letter to janderson@triadeye.com.
