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Check-In Receptionist – Tulsa

 

Description

This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.

 

Education and Experience

  • High school diploma or equivalent
  • Two years minimum experience in medical practice

Essential Skills and Abilities

  • Excellent customer service and communication skills
  • Ability to work as a team member
  • Management of multiple tasks simultaneously
  • Motivation to succeed
  • Empathetic personality giving attention to patient’s needs and concerns
  • Working knowledge of Excel
  • Strong organization with attention to detail
  • Respectful treatment of patients and co-workers

Responsibilities

  • Patient Check-In
  • Checks patients in, greeting everyone in a pleasant and professional manner
  • Tracks patients in the reception area and communicate with them, as needed
  • Evaluates chart data to verify all information has been received, completed, and signatures obtained
  • Photocopies patient’s insurance card
  • Ensures that proper authorization or referral is collected from the patient
  • Assists patients in obtaining authorization or referrals that have not been received by the practice
  • Enters all new patient demographic information into the computer
  • Places charts in bin for specific physician or technician
  • Marks arrival time of patients in office and make sure that patients are seen on time

Administrative

  • Places telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment
  • Places telephone calls to no-show appointments; reschedules as needed
  • Provides back-up support on telephones
  • Inspects reception room for neatness
  • Performs other duties as required
  • Assists other front office personnel as needed